Complaints policy

This is a convenience translation. The Czech version is legally binding.

Reklamaci uplatníte na info@greendavid.store nebo osobně ve školce. Uveďte číslo objednávky, popis vady a přiložte fotografie.

Inspect the plants on receipt

Please report any transport damage to us straight away, ideally on the day of receipt. This helps us to settle the complaint quickly.

Time limits

We will settle a complaint without undue delay, and for consumers no later than 30 days after it is made. A consumer may claim for defects within 24 months of receipt.

What we are not liable for

It is not a defect if a plant dies or is damaged because of an unsuitable site, poor care, insufficient watering, frost after planting or damage by wild animals. In winter and early spring, perennials often have no growth above ground, which is normal.